Today, many physicians make themselves, an assistant or other staff member available to their patients over the phone. Pre-visit questions and routine follow-up on the phone can save you - and your doctor - both time and money. Before making a call, you need to certain relevant information in advance:
* When is the best time to call? * What is the doctor's rule for returning calls? * Whom should you speak with (e.g., assistant, nurse) if the doctor can't come to the phone? * What is the phone number for making emergency calls or for calls when the office is closed? * Whom can you call if your doctor is out of town?
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Our focus areas now are:
1. encouraging health insurance companies to invest in patient education
2. advocating information therapy
3. setting up a national network of patient education centers
4. developing patient educational materials in Indian languages for the web