Showing posts with label Dr Aniruddha Malpani. Show all posts
Showing posts with label Dr Aniruddha Malpani. Show all posts
Tuesday, May 14, 2013
Friday, March 23, 2012
Share Your Secret of Good Health
Come and share your health secrets !
An invitation
To all Seniors To Share Your Secret
To Remain Healthy, Active and Young !
On 7 April 2012 - 5.00pm onwards at HELP.
World Health Day 2012
“Over the past century, humanity has been adding years to life. This century, the world will soon have more older people than children.
World Health Day is celebrated on 7 April. Each year, the Organization selects a key global health issue and organizes international, regional and local events on the Day and throughout the year to highlight the selected area.
World Health Day 2012 focuses on how good health can add life to years, enabling older men and women to not only live longer, but also to extend their active involvement in all levels of society.
The experience of ageing in the 21st century will be very different from that in the last century. We need to reinvent ageing. On World Health Day, WHO invites you to think about the sort of society we want to create and consider the policies and action we need to put in place to anticipate and respond to population ageing, with health at the core." - World Health Day 2012
Join us in celebrating this year's theme. We look forward to your participation. Please send in your names or phone us by 31st March'12 if you wish to share your health secret. This will be a 10 minute talk at HELP Library. Schedule and names of participants will be mailed to all readers.
Monday, September 26, 2011
Yoga & Naturopathy by Mrs.Savita Potbhare on 19th Sept.,11
This video is a talk Mrs.Savita Potbhare HELP on 19th September, 11. Topic "Yoga & Naturopathy". She can be contacted at 9322363223. This is part of the HELP Talk series at HELP,Health Education Library for People,the worlds largest free patient education library www.healthlibrary.com
Thursday, September 22, 2011
Acupressure with EFT by Mrs. Mangala Sarda on 13th Sept.'11
This video is a talk Mrs.Mangala Sarda HELP on 13th September, 11. Topic "Yoga For Diabetes". can be contacted at 9322293236/ 0251 2603171s.This is part of the HELP Talk series at HELP,Health Education Library for People, the worlds largest free patient education library www.healthlibrary.com
Monday, September 19, 2011
Laughter Therapy For All Group by Mr. Kishore Kuvavala on 15th Sep'11
This video is a talk Mr.Kishore Kuvavala HELP on 15th September, 11. Topic "Laughter Therapy For All Group". can be contacted at 9323273127.This is part of the HELP Talk series at HELP,Health Education Library for People, the worlds largest free patient education library www.healthlibrary.com
Thursday, September 15, 2011
Schedule of HELP TALKS from 15th September - 30th September 2011
Date Speaker Topic
Thu 15th Sept4.00pm | Mr.Kishore Kuvavala | Laughter Therapy For All Age Group |  |
Fri 16th Sept 3.30pm | Dr.Uttam Dave | Bedroom Etiquette For Couples |  |
Fri 17th Sept 3.30pm | Ms.Tejal Gandhi | Real Life Experiences Through Spiritual Practice |  * |
Mon 19th Sept 3.30pm | Ms.Savita Potbhare | Yoga & Naturopathy |  * |
Tues 20th Sept 3.00pm | Mr.Rashid Merchant | Power Of Giving |  * |
Wed 21st Sept 3.00pm | Dr.Pushpa Gaikwad | Care Of Eyes After 40 |  * |
Thu 22nd Sept 3.30pm | Mr.Vijay Jain | Magnetism & Vaastu & Health |  * |
Fri 23rd Sept 3.00pm | Dr.Mansoor Mirza | Energy Healing |  * |
Sat 24th Sept 3.30pm | Dr.Aavishkar Zagday | Homeopathy – A Promise Of Healthy Future |  * |
Mon 26th Sept 4.00pm | Dr.Sharvari Abhyankar | Blood Pressure & Its Management |  * |
Tues 27th Sept 4.00pm | Mr.Sailesh Mishra | Drifting Through Time – Documentary on Dementia & Alzheimer |  * |
Wed 28th Sept 4.30pm | Dr.R.C Shah | Divine Healing - III |  * |
Thu 29th Sept 3.30pm | Mr.Kamlesh Solanki | Pranayam |  * |
Fri 30th Sept 3.300pm | Dr.Juvekar | Demonstration Of Common Exercise For Keeping Body Fit |  * |
Monday, August 29, 2011
Why hospitals need to provide Information Therapy
Register Now: 2nd Annual Conference on
Using Information Therapy to Put Patients First in India: www.patientpower.in
Why Hospitals Need to Provide Information Therapy - Dr.Aniruddha Malpani, MD
CRM ( customer relation management ) is a tool which all service industries to keep their customers happy. While one would expect hospitals to use CRM routinely, unfortunately, most hospitals still do not bother. Given the large patient:hospital bed ratio in India, most hospitals continue to take the approach that patients do not have a choice as to where they can go for their treatment, which is why most hospital staff adopt a high-handed attitude towards patients . Stories of hospital staff rudeness and arrogance are innumerable – and this is reflected in the increasing number of incidents of violence against doctors and hospitals.
Progressive hospitals are willing to learn lessons from the hospitality industry , and are willing to implement CRM to help their patients have a better experience when they come to the hospital. However, when I am talking about PRM, I am referring not to Patient Relationship Management ( something which all hospitals need to learn to do, but most still do badly !), but rather to Patient Relative Management.
The need for this is much more acute in Indian hospitals ! When most patients come to a hospital in India, they are accompanied by a bevy of friends, neighbours and relatives ! These people are extremely important in India, but sadly, they are often ignored and neglected by the hospital staff and management. Most hospital staff members consider them to be a nuisance and tolerate relatives as a necessary evil – and there are very few amenities available for family members , even for those who are on a 24-hour vigil outside the ICUs !
This is a very short-sighted approach ! Relatives are understandably concerned and worried about their patient’s health. They are key decision makers, and need to be educated and informed about what to expect. They need to be addressed politely and kept updated about the clinical status of their patient.
Unfortunately, this is rarely done. Doctors ( and sometimes, the more senior they are, the worse their habits !) seem to take a perverse pride in making relatives wait for ever and ever ( often for completely flimsy reasons). They are not willing to share information about what goes on behind the intimidating doors of the Operation Theater and ICU. This is why family members often get angry with doctors, and when their patient dies, are eager to vent their frustration by burning down the hospital or beating up the doctors.
Doctors are very busy – and many may not have enough time to talk to even their patients, leave alone their relatives ! This lack of communication can cause frustration; and after bottling it up, relatives will often vent their resentment when a mishap occurs – even if the doctor was not to blame.
This is a systemic problem, which can be addresses proactively by the hospital management. In order to protect doctors, who are now feeling very vulnerable, the government is passing laws and hospitals are beefing up their security. However, this is a very short-sighted fix.
It’s far more important that hospitals start investing time, money and energy in educating patient’s relatives, so they have realistic expectations of the outcome of the medical treatment.
Dissatisfaction arises when there is a mismatch between expectations and reality – and helping relatives to have realistic expectations will help in reducing dissatisfaction with doctors and hospitals !
The most effective way of doing so is by setting up Patient Education Resource Centers in the hospital. The PERC will be run by nurses and librarians; and will help to educate patients and their relatives, so they know what to expect during their hospital stay.
As Indian hospitals strive to attract medical tourists and match global standards ( for example, by getting JCAHO accreditaion), documenting that patient education has been provided is going to be an integral part of patient care. The PERC will become an important department of the hospital . In the Mayo Clinic, the Dept of Patient Education occupies an entire building !
Not only are PERCs important for risk management, they are also very cost effective. All these relatives are prospective future customers for the hospital ( after all, we are all going to fall ill some day !) If they are treated with respect, they are likely to come back to the same hospital for their own medical care when they need this !
We all know that the best kind of marketing is word of mouth marketing . Instead of wasting money on advertising in the press , it makes much more sense for hospitals to invest it in PRM ! Relatives ( and the patient’s visitors ) are potentially a captive customer base – why not educate them about health and illness ? In a hospital, everyone has a much more heightened sense of their own mortality. When you visit a friend who is sick, you are much more acutely aware of your own frailty – and much more health conscious ! ( What can I do to make sure my husband does not get a heart attack like his elder brother did ?) Reaching out to these relatives through a Patient Education Resource Center to help them learn more about their health can pay big dividends for the hospital , because they are much more likely to seek medical assistance in a hospital which has taken the time and trouble to educate them !
PERCs can also be very useful for educating and training paramedical staff. The hospital support staff
( such as ward boys and the janitorial staff) play a very important role in serving the patient’s daily needs. However, they are often not very well informed about hospital procedures . The PERC can be used to educate and train them, so they are more responsive to the patient’s special needs .
Using Information Therapy to Put Patients First in India: www.patientpower.in
Why Hospitals Need to Provide Information Therapy - Dr.Aniruddha Malpani, MD
CRM ( customer relation management ) is a tool which all service industries to keep their customers happy. While one would expect hospitals to use CRM routinely, unfortunately, most hospitals still do not bother. Given the large patient:hospital bed ratio in India, most hospitals continue to take the approach that patients do not have a choice as to where they can go for their treatment, which is why most hospital staff adopt a high-handed attitude towards patients . Stories of hospital staff rudeness and arrogance are innumerable – and this is reflected in the increasing number of incidents of violence against doctors and hospitals.
Progressive hospitals are willing to learn lessons from the hospitality industry , and are willing to implement CRM to help their patients have a better experience when they come to the hospital. However, when I am talking about PRM, I am referring not to Patient Relationship Management ( something which all hospitals need to learn to do, but most still do badly !), but rather to Patient Relative Management.
The need for this is much more acute in Indian hospitals ! When most patients come to a hospital in India, they are accompanied by a bevy of friends, neighbours and relatives ! These people are extremely important in India, but sadly, they are often ignored and neglected by the hospital staff and management. Most hospital staff members consider them to be a nuisance and tolerate relatives as a necessary evil – and there are very few amenities available for family members , even for those who are on a 24-hour vigil outside the ICUs !
This is a very short-sighted approach ! Relatives are understandably concerned and worried about their patient’s health. They are key decision makers, and need to be educated and informed about what to expect. They need to be addressed politely and kept updated about the clinical status of their patient.
Unfortunately, this is rarely done. Doctors ( and sometimes, the more senior they are, the worse their habits !) seem to take a perverse pride in making relatives wait for ever and ever ( often for completely flimsy reasons). They are not willing to share information about what goes on behind the intimidating doors of the Operation Theater and ICU. This is why family members often get angry with doctors, and when their patient dies, are eager to vent their frustration by burning down the hospital or beating up the doctors.
Doctors are very busy – and many may not have enough time to talk to even their patients, leave alone their relatives ! This lack of communication can cause frustration; and after bottling it up, relatives will often vent their resentment when a mishap occurs – even if the doctor was not to blame.
This is a systemic problem, which can be addresses proactively by the hospital management. In order to protect doctors, who are now feeling very vulnerable, the government is passing laws and hospitals are beefing up their security. However, this is a very short-sighted fix.
It’s far more important that hospitals start investing time, money and energy in educating patient’s relatives, so they have realistic expectations of the outcome of the medical treatment.
Dissatisfaction arises when there is a mismatch between expectations and reality – and helping relatives to have realistic expectations will help in reducing dissatisfaction with doctors and hospitals !
The most effective way of doing so is by setting up Patient Education Resource Centers in the hospital. The PERC will be run by nurses and librarians; and will help to educate patients and their relatives, so they know what to expect during their hospital stay.
As Indian hospitals strive to attract medical tourists and match global standards ( for example, by getting JCAHO accreditaion), documenting that patient education has been provided is going to be an integral part of patient care. The PERC will become an important department of the hospital . In the Mayo Clinic, the Dept of Patient Education occupies an entire building !
Not only are PERCs important for risk management, they are also very cost effective. All these relatives are prospective future customers for the hospital ( after all, we are all going to fall ill some day !) If they are treated with respect, they are likely to come back to the same hospital for their own medical care when they need this !
We all know that the best kind of marketing is word of mouth marketing . Instead of wasting money on advertising in the press , it makes much more sense for hospitals to invest it in PRM ! Relatives ( and the patient’s visitors ) are potentially a captive customer base – why not educate them about health and illness ? In a hospital, everyone has a much more heightened sense of their own mortality. When you visit a friend who is sick, you are much more acutely aware of your own frailty – and much more health conscious ! ( What can I do to make sure my husband does not get a heart attack like his elder brother did ?) Reaching out to these relatives through a Patient Education Resource Center to help them learn more about their health can pay big dividends for the hospital , because they are much more likely to seek medical assistance in a hospital which has taken the time and trouble to educate them !
PERCs can also be very useful for educating and training paramedical staff. The hospital support staff
( such as ward boys and the janitorial staff) play a very important role in serving the patient’s daily needs. However, they are often not very well informed about hospital procedures . The PERC can be used to educate and train them, so they are more responsive to the patient’s special needs .
Friday, August 26, 2011
Patient as a Teacher for his Doctor
There is no doubt that the one person who will look after his own interests the best is the patient himself. You need to do your homework thoroughly, find out more about your problem, and then discuss the results of your research with your doctor. This is your right and your responsibility as well! Every honest doctor will agree that his patients are his best teachers!
Thursday, August 25, 2011
Yoga Workshop @ HELP
Speaker: Ms.Khush Dubash
Fees: Rs.1000/- per month
Duration: 4 months
Date: Starting from 5th Sept
Days: Monday, Wednesday Timings: 10:30am–11:30am
• Improved Concentration & memory
• Feel relaxed & Stress free.
• Improved Digestion system, and bowel movements & good sleep
• Relief from backache, spondylosis, & arthritis.
• Weight, Blood pressure and diabetics brought under control.
• Great sense of well-being & overall fitness – no more
Depression
For registrations contact HELP Library: 22061101, 22031133, 65952393/94.
When you play the Role of a Communicator
It is vitally important that you be open and honest with your doctor. When in doubt, ask questions, listen to the answers carefully and take notes. A prudent measure would be to write down your questions before your appointment, so that you do not forget important matters during the stress of consultation. Remember, the only stupid question is the one you don't ask! So, to re-emphasize, don't hesitate to ask questions! And if you don't understand the answers, the fault is not all yours; it could be that your doctor is not explaining the facts well!
Wednesday, August 24, 2011
When you play the Role of a Financial Manager
Medical treatment can be very expensive these days, and you must make it a point to know the costs involved. Many patients are hesitant to talk to their doctor about money matters, but this reluctance can prove to be very costly! Also, if you are claiming reimbursement (either from an insurance company or from your employer) you must make sure that you have complete records of payments made along with their receipts.
Tuesday, August 23, 2011
When you play the Role of a Medical Record Keeper
You must keep all your records safely, and this can be very helpful especially if you have a complex problem a chronic disease, or need to change doctors or get a second opinion. File all your records in reverse chronological order; and number all your documents in sequences. Also prepare a one-page summary sheet of your medical experiences. Software packages are available nowadays, which help you document all medical details very efficiently.
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